Information  

  • APPLIED TO INDIVIDUEL CUSTOMERS

The objective of Seychelles European Reservations is to put at the disposal of travellers, wishing to organise their trip by themselves, a guaranteed booking service by putting them in direct contact with tourism service entities, members of Seychelles European Reservations, and members of tourist associations duly recognised by the Ministry of Tourism and Civil Aviation.

  1. PRICE
    The booking service is free. The prices indicated are the ceiling prices observed by tourism service entities in Seychelles according to the chosen formula.
    Prices are in Seychelles Rupees and will be converted according to prevailing exchange rates vis-à-vis the various European currencies at the time of booking.The rates of reference in our on-line reservation system is given in EURO then converted in other currencies ( U$dollars, pounds sterling)

    The prices given on Seychelles European Reservations tariff list are subject to change owing to the fluctuation in currency values which may vary from the time of printing of this list- valid for a year, and the actual date of the visitors's stay in Seychelles.
    The money of reference to calculate the rates are in rupees that fluctuate with the American dollars. The exact amount will be specified when confirming the reservation.
    SALES TAX
    Please note that all invoices in hotels and restaurant and restaurant are subject to 10% sales tax.
  • CONDITIONS AND REGISTRATION OF RESERVATIONS

  • To guarantee a reservation, a 3 nights deposit for each hotel booked will be requested from the the client, a 50% deposit for a deep-sea fishing boat and dive, and for renting a car and a boat charter the deposit is minimum 3 days. Some members request total deposit amount for whole stay and this will be specified when confirming the reservation ( specially during high season).
    The balance will be directly settled with the hotel and their booked services.
    Any registration must be with a minimum settlement of:
  • 30% of the deposit of the tourist service booked, the day of the reservation when the departure is more than 35 Days or the totality when required by the members

The following modes of payment are accepted: CREDIT CARD (VISA, MASTERCARD) Bank transfer or Bank draft.

For the online reservation payment by credit card, Seychelles European Reservation propose "PAYPAL" a mode of payment in order to protect your credit card details as follows:
Your credit card information is safe when you book on Seychelles-resa.com

With just one click, you can sign in securely to SEYCHELLES-RESA.COM and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers.
SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.
SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of Seychelles European Reservation customers who have transmitted their credit card numbers online and made a purchase since we launched in 1998.
OR
You will print yourself a credit card authorisation form when printing your Reservation Form once the booking has been firmly confirmed.
Once you have completed the form and sign both documents you can then fax it or mail it to us : Seychelles European Reservation, 75 AVENUE PARMENTIER, 75544 PARIS CEDEX 11 - FAX +33 01 40 21 24 11 OR  our Seychelles Office FAX +  248 22 51 02 AND PLEASE SPECIFY YOUR MODE OF PAYMENT.

Please note that Seychelles European Reservation will not be held  responsible for any bank fees supplement that certain Banks (especially in France) are debiting from the clients accounts for any payment made by credit cards that are paid in Seychelles.
 
Please not this does not apply when making payments through Paypal  
  • MODIFICATIONS
    Unless agreed upon with the tourist service entity, any changes in a confirmed booking will be considered as a cancellation and this will entail fees similar to a cancellation request, even if it may be a postponement to another date.
    The following conditions are exceptions and thus do not entail the payment of cancellation fees:
    • change due to an increase in the number of passengers
    • change accrueing additional costs in ground services (replacement of a half board by full-board, or a standard room by a superior category room)
    Any other changes which do not fall inot the two above-described category will be considered as a cancellation and will be billed according to paragraph 5.Cancellation fees below.

  • CANCELLATION FEES

Any cancellation must be communicated to the booking agent by e-mail, fax or by phone. The following fees will be charged to the client:

  • 30% of the deposit if the cancellation occurs between the date of reservation from 40 to 25 days before the departure. Except during high season where full payment may be requested
  • 100% of the deposit if the cancellation occurs within 25 days before departure date or in case of no show
  • Please note that those conditions does not apply to International flights booking, cancelation policy will depend on the flight compagny terms and conditions which client has been booked on.

Special Condition for Cruises:

Before boat delivery, Charterer may cancel this contract by paying the following :- Cancellation more than 180 days before departure date : 300 €  - Cancellation less than 181 days and more than 60 days before departure date : 25% of charter price,  - Cancellation less than 61 days before departure date : 100% of charter price.    If on departure date, the hired boat or equivalent is not available, Charterer has the right to the following possibilities :  - Extend charter duration of the same time as delay planning permitting,  - Not modify the charter end date and be refund for the time boat was not available, on a prorated basis of charter fee.  -  If delay exceeds one quarter of the charter time, Charterer can cancel the contract and be refund for charter fee.In all cases, Charterer cannot claim for prejudice for boat not being available.   Any interrupted or shortened charter, any service not used by Charterer, for any reason, is not refundable.

  1. INSURANCE

    Seychelles European Reservations advises you to get a travel insurance covering (cancellation fees and medical treatment in Seychelles) for your trip. The insurance becomes active from the date of purchase (for cancelation fee) and is valid  until the last day of travel.

            AFTER-SALES SERVICE     

            Should there be something amiss observed regarding the booking, travellers are requested to transmit

            within 30 days after their return from their trip, all appertaining documents to Seychelles European

            Reservations, who will inquire with local providers concerned. Beyond this time limit, Seychelles European  

            Reservations, which only provides a booking service, will not entertain any complaint.  

                                                                  

  1. THE TRAVELLER'S RESPONSIBILITY
  2.  The traveller is expected to draw the attention of the booking agent as to his/her physical capacity to travel,e.g., pregnancy, physical disability, health problems. In this case, a discharge of responsibilities can be signed with the booking agent. Seychelles European Reservations advises you to get a travel insurance before, during and after your trip


  3. Each Traveller is held responsible for all customs and Seychelles formalities European Reservation will not be held responsible for the non-presentation of documents or papers invalidate the travel.

The site seychelles-resa.com strives to protect the privacy of its users by respecting the regulations in force in this regard.

Personal data is stored in a database and hosted by a third party company. The receipt of e-mail offers from our partners is only possible if you have chosen it at the time of your registration (opt-in).

"Personal data" means any information about you as a natural person that you provide voluntarily or that we collect in the course of your navigation and which, whatever the nature, will directly allow us or not to identify you (It is sufficient in this respect that you are simply identifiable).

The personal data we are talking about here therefore includes both "nominative data" and "electronic identification data".

• Nominative data: this is the personal information that you provide us when you open an Account or when you contact us via a form on the site. To open an Account, we ask you to include your identity (surname, first name, address, e-mail address, etc.).

These personal data, which you will find on your Profile, are strictly reserved for you and are inaccessible to other Internet users.

• Electronic identification data: This is the information created or calculated from your computer, when you connect to the Internet and allow us to identify you as an Internet user. These data are therefore only nominative: they do not allow, by themselves, your identification by the site.

 

Collection and use of personal data on the site

These data are used either for commercial purposes or for the purpose of certifying a personalized session (for example to ensure that you are the person authorized to access a particular service).

The use of certain services requires you to identify yourself.

Your Internet browser has a function called "cookies", which saves a small text file on your computer when you visit the site seychelles-resa.com. You do not need to have this feature enabled to visit the site, but access to certain services, including access to the management of your Account, may require the use of cookies to function properly. You can disable the "cookies" function of your browser if you wish.

For more information about cookies, you can consult the website of the CNIL (CNIL).

This information is used for:

• Send commercial information, if you have chosen to receive it, on topics that may be of interest to you.

• Allow you to access certain services for which this data is needed.

• Detect the display performance of pages, and improve our service.

• Conduct statistical studies on the use of the site seychelles-resa.com.

We aggregate personal data to generate useful statistics for us and our partners. No personal information is transmitted to our partners without your express agreement.

We draw attention to the use made of the Internet by minors. We recommend that parents ensure that they do not complete online forms and provide personal data only with their prior consent.

 

Sharing and transfer of personal data

In no case will your personal data be disclosed except in the following cases:

• When you have given us your prior consent to share this information (for example, for direct marketing operations)

• When we need to share this information with suppliers, service providers, including our technical service providers, sellers, buyers, to enable you to use the product or provide the service you have requested

• When forced by a judicial authority or by law

 

Data retention

Your personal data is kept for the duration of the use of your account and as long as you have not requested their removal. In any case, the personal data are not kept more than five (5) years.

Rights of access, modification and deletion of your personal data

You have a general right of access, rectification and deletion of all personal data about you that has been collected under your use of services seychelles-resa.com site.

You can modify your personal data at any time by writing to us by e-mail: privacy@seychelles-resa.com and sending us the necessary elements for your identification as Account holder (last name, first name, e-mail) .

 

Security

The site seychelles-resa.com makes its best efforts to protect your personal data against any form of damage, loss, misappropriation, intrusion, disclosure, alteration or destruction.

• As a security measure, your Account is protected by a personal password.

• Employees of Seychelles European Reservation who, by reason of their function, have access to your personal data, undertake to maintain the utmost confidentiality in this respect.

• Procedures for physical and electronic backup of data collected on the site seychelles-resa.com are implemented, in accordance with the French laws in force relating to personal data.

All our offers and special packages present on our online reservation system can be reserved and viewed as follows:.

Our reservation system is very simple :
    CONSULT DIRECTLY ALL AVAIBILITIES AND PRICES ON OUR ON LINE RESERVATION SYSTEM
    1. You are on the Home Page – You can shop around all the islands of Seychelles and then start your final choice by Choosing your first visiting island location (exemple Mahe ) then select your hotel categorie in terms of your choice and budget and enter your date of arrival – Either « avaibilities » or « requested » will appear and before reserving you can click on prices to have the real price for the period and cetagory of room requested.
    2. If you decide to book, click on “booking” and the confirm your room category (exemple Single room basis 1 person – Double room basis 2 persons – Triple Room Basis 3 persons - Quadriple room basis 4 persons and then your accommodation basis (Ep-B/B –MAP-Full Board. Confirm in your basket and you will have the total amount for each reservation
    3. If you wish to confirm your booking,please click on”Register” once your basket contain all hotels reservation needed and the fill in the Reservation Form.
    4. We will acknowledge receipt of your reservation immediately telling you the state of your reservation in order to facilitate the exchange of our correspondance Within 24 hours you will received a fully detail proposals by e-mail confirming the state of your reservation (except sunday and public holidays).
    5. You will then - Once you have accepted our proposals and conditions you will be ask to complete the reservation form duly signed, by indicating the mode of payment and to be return to us by E-mail, Fax or by Post. We will then proceed to the payment for the first deposit if it is more than 35 days before departure or full payment within 35 days. Once we have the full payment you will then received all your travel documents and vouchers by post or by email
    6. We have a secured payment on-line system from the "PAYPAL " of the EBAY GROUP.

    If you need any assitance and guidance in organising your future vacation on the Seychelles, please do not hesitate to contact our Seychelles Professional team (asking for Daniella, Dania, Lymia, Rene-Pierre, Valerie,Vivette, ) :
      CALL CENTRE IN FRANCE
      Seychelles European Réservation

      75, Avenue Parmentier

      75544 PARIS CEDEX 11

      TEL : 01 40 21 24 12

      FAX : 01 40 21 24 11

      Email: contact@seychelles-resa.com



       

      CENTRAL  RESERVATION  IN SEYCHELLES


      SEYCHELLES CONNECT

      PO BOX 879 - OLIAJI'S TRADE CENTRE
      VICTORIA - MAHE - SEYCHELLES
      Tel : +248 22 50 58
      Fax : +248 22 51 02

      Email: seyres@seychellesresa.com


       

      Licence No.E020








OUR TEAM
Under the Management of Mrs Daniella Payet Alis whose past experiences in the last 25 Years in Selling and Promoting Seychelles started as:
- Tourist Guide and then Manage her fathers Ground Operating Agency in the 1970S
- Creations of Travel Agencies in Africa
France in the 1980S
- Set up her own Travel Agency in France and then became a Tour Operator No.1 Specialised on the Seychelles Destinations on the French Speaking Market in Europe in the 1990
S
- Involved in the Marketing of the Family 3 Hotels de Charme running in Seychelles in Year 2000
S
- Involved and managed an Online Central Reservation dedicated for the Seychelles Destination.
- Vice Chairman and Board Member of the SEYCHELLES HOSPITALITY TOURISM ASSOCIATION SHTA SINCE 2003.
- Board Director of the Seychelles National Airline "Air Seychelles" since 2009
The Success of Seychelles Connect has been the direct result of Daniellas creativity, hands on management style and her commitment to excellence and service

Our team are composed of Seychellois born by-lingual tourism professionals and offers a unique insight in the ability to create travel industry awareness and sales.

OUR MARKETING FORCES

A key component to the success of an “INTERMEDIARY" is trust. Unless we can gaurantee consumers and partners that the personal information they disclose in Cyberspace will be completely secure, all its efforts will be in vain.
Since knowing your customer is an absolute prerequisite to succeeding on the Internet Companies these days are drawing up extensive customer-survey strategies.
Base on the principle that each customer is unique, sophisticated computer programs make it possible for Seychelles Reservation to treat each traveller differently, according to his interests and preferences. By offering tailored products and services, it can establised personal relationships with consumers.

 
  • Seychelles European Reservation is a free on-line Reservation System specially conceived for Individuel Travellers who book their holidays directly with hoteliers and other tourism-related services in Seychelless.
  • OUR PARTNERS
    With the full support and the renewed confidence of the local trade (Seychelles Hospitality Tourism Association-SHTA and Seychelles Tourism Board-STB), Seychelles European Reservations is ready to embark in its thirteen years of existence with a new online reservation system. Members (Hotels, car hire, sailing boats…) : The majority of tourist establishments and other tourism-related services in Seychelles have renewed their adhesion to the central reservations system. Some 150 tourism establishments are members of Seychelles European Reservations.
  • Our presence on the European market has and continues to help local tourism establishments increase considerably their occupancy rates, especially the small guest houses not promoted in Europe

  • A vast category of hotels are available in Seychelles, ranging from small to big luxurious ones, each with its own charm and character and member of the Seychelles European Reservations.

    Each establishment is fitted up and decorated to blend with the environment, thus reflecting the local cultural ambience. Even though we count a certain number of the best hotels in our central Reservations System, accommodation in Seychelles may still be considered modest by Europeans standards.

    To guide you in your choice, the Seychelles European Reservations has undertaken a classification exercise, emphasising on the amenities, services and prices of each establishment:

  • Self Catering - Villas - Small Family Hotel - "Hotel de Charme"*** - Standard Hotel*** - Surperior Category Hotel***SUP - Superior First Category Hotel **** - DELUXE HOTEL *****
Site : http://www.tropicvillas.com

Seychelles European Reservations has been approached by a number of travellers wishing an Indian Ocean islands holidays in villas and self-catering, especially in Seychelles .

To satisfy this new breed of individual travellers, we have selected a number of villas and self-catering establishments, to facilitate the discovery of the two destinations.

OUR MISSION :

By proposing villas and self-catering establishments, we aim at satisfying the desires of the clientele seeking the authentic holidays – closer to the local population; discovering the art of Creole cuisine and culture and being at home away from home.

By connecting on our new web-site: http://www.tropicvillas.com the clients can visit the establishments, access to practical information on the destinations and request availability.